![]() ![]() ![]() ![]() ), otherwise I'd have had to pay for either AppleCare or for a one-off incident ($49 in the US, £35 in the UK). It also helped that I have a Mac that's still eligible for free phone support (90 days in the US, a whole year here in the UK. Not worth the trouble when the symptoms of Mac Defender are so easy to fake. It wouldn't really bother me installing this onto any of my Mac systems but I'd first have to disable my antivirus protection ( Sophos Anti-Virus for Mac Home Edition), install the beastie, then clean up afterwards. Also, Mac owners would be protected from future malware, whereas just helping them remove Mac Defender would leave them open to future problems.Mac Defender, the Mac OS X Trojan malware currently in the news is a pretty benign thing. While on the face of it Apple's internal guidelines might seem harsh, in reality the steps offered up are more than adequate and would get the problem solved. Note: I'm in the UK, and the support call was made to UK Apple Support, which seems to go through to Apple's Support Center in Cork, Ireland.Īlso, at no point during this conversation did I give the support rep any indication that I was anything more than someone with Mac Defender on their computer. But how does this translate into the real world? What kind of help does Apple actually offer those in need? Is it useful? Does it work? Does it make Mac users safer? ![]()
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